The quickest way is from inside the app, while signed in to the account you want to delete.
Deletion starts as soon as you confirm, and it cannot be undone. If you want a copy of your data first, use Settings › Privacy Settings › Download My Data before you delete.
You don't have to delete your whole account to remove something: you can delete individual sightings or trips at any time.
If you no longer have the app or can't sign in, email our Privacy Officer at privacy@wildwhere.com with the subject “Account deletion request”. Send it from the email address on your Wild Where account — that is how we verify the request. Someone acting for you can make the request with proof of authorization; we will confirm with you directly before acting.
We aim to respond within 30 days. If a request is complex or we need more information from you, we will tell you before the 30 days are up, and why.
Deleting your account removes the following from your device and from our cloud:
Deleting the app from your phone removes the data stored on that phone, but it does not delete your account or your cloud data — use one of the options above.
Some records survive account deletion because the law, legal defence or accountability requires them, or because they are not linked to your account. Privacy Policy v5.0 §8 sets these periods:
| Record | Kept for |
|---|---|
| Consent ledger (what you agreed to or withdrew, and the text you saw) | Marked deleted and kept 7 years after account deletion as a legal-defence record, then permanently purged |
| Moderation & administrative audit log (append-only record of admin actions — who accessed or changed what) | 7 years, even after account deletion |
| Records of privacy (data-export) requests — pseudonymized if you delete your account | 24 months, then deleted |
| Human-review requests about automated decisions | 12 months after final resolution (pending requests are not purged), then deleted |
| Human-review request emails | 90 days, then purged automatically |
| Internal processing logs | 90 days, then purged automatically |
| Error / diagnostic logs (keyed to a rotatable install identifier, not your account) | 90 days, then deleted automatically |
| Performance telemetry (app performance, map-tile, data and power usage) | 365 days, then deleted automatically |
| Dead-zone coverage records (cloud copy) | Account-linked for 90 days, then de-identified (identifiers stripped; only the aggregate coverage row remains) |
| Cellular signal records used to refine the dead-zone map | 90 days, then deleted |
| Data that has already been de-identified (votes older than 90 days, dead-zone records older than 90 days, presence coverage aggregates) | Indefinitely — it is no longer linked to you and is no longer personal information |
Beta sign-up records (name, email, platform, language and consent record) are separate from your app account. They are kept until the beta program concludes or you ask to be removed, whichever comes first, and deleted within 30 days of either. To be removed, email privacy@wildwhere.com.
Contact the Privacy Officer, Ascendaris Inc., at privacy@wildwhere.com (Ascendaris Inc., Calgary, Alberta, Canada). If we decline a request, you can appeal; if we can't resolve your concern, you can contact the privacy regulator for your province. Both are explained in §9 and §13 of the Privacy Policy. If anything on this page differs from the Privacy Policy, the Privacy Policy governs.
